Returns and refunds
We make every InkRogue order specifically for the customer who placed it. Outside any rights required by law, we do not offer voluntary change-of-mind returns or exchanges.
UK and European cancellation rights
If consumer law gives you a cooling-off right, that right still applies. UK and EU customers may cancel eligible online orders for standard, non-personalised items within 14 days after delivery. Tell us through the Contact page within that period, then return the item within 14 days after notifying us.
Returned items must be unused and in their original condition. You are responsible for return postage unless the item is faulty, damaged, incorrect or not as described. We may reduce a refund if handling has reduced the item's value, where the law allows.
Personalised and custom items
Items made to your specifications or clearly personalised cannot be cancelled for change of mind where the law provides that exception.
Damaged, faulty or incorrect orders
Your statutory rights are unaffected. If an item arrives damaged, faulty, incorrect or not as described, contact us promptly through the Contact page with your order number and clear photographs of the item and packaging. We will provide the remedy required by applicable law, which may include a replacement, repair or refund.
Refund timing
Approved refunds are sent to the original payment method. Once we issue a refund, your bank or payment provider may need additional time to display it.
Before production
If you need to correct an address or order detail, contact us immediately. We cannot promise changes or cancellations after production begins.